A customer-centric legal website

A customer-centric legal website

Who doesn’t think they have a customer-centric website, right? The difference is that Slater and Gordan have given it more thought than most!

After a few seconds of landing on their website, it’s clear that they are aware of what visitors need and how to provide them with it.

The website provides legal services focused on individuals. They cover a lot of legal services from traffic accidents to writing wills and testaments. They have a section showing the experts on their team, making it easier for people to trust them since users know who exactly they might contact when availing their services.

Slater Gordon lawyers have a clean website that is easy to navigate. Most notably, their Menu button has every legal service they offer, making it easy for people to find what they are looking for. However, the tabs and menu button have a lot of common items that makes it a bit redundant. Having the tabs for About Us, Our Experts, Careers, Newsroom, and Resources visible on the upper section of the page can be more helpful for users.

With the reviews visible on the homepage, it adds to a user’s trust in the brand. It can also be clicked to view more reviews from users. Its social media buttons are also visible and upon checking, they have a verified Twitter account, making users trust the website more.

In the event that the user does not know what exactly they are looking for, there is no search button on sight that people can use to search for keywords. Their Online Chat function is working, but when I clicked on it, they were currently offline. It does not mention when they are open but you can send a form so that they can contact you when they are available.

The good thing is that users can easily Request Callback by simply clicking the button visible on all pages. The form for a callback is also professionally made. Their number is also visible on any pages.

The website is extremely responsive that it adjusts to any screen size. It has a clean and easy-to-navigate mobile website version which can be helpful for people browsing through mobile.

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